About CLS
Property Codes Compliance Board (PCCB) Guidance note
IMPORTANT CONSUMER PROTECTION INFORMATION
This search has been produced by Conveyancing Liability Solutions Limited; Suite 5, 40 Churchill Square, Kings Hill, West Malling, Kent ME19 4YU; 01732 897
_530;
sales@clsl.co.uk; which is registered with the Property Codes Compliance Board (PCCB) as a subscriber to the Search Code. The PCCB independently monitors how registered firms maintain compliance with the Code.
The Search Code:
- provides protection for homebuyers, sellers, estate agents, conveyancers, and mortgage lenders, who rely on the information included in property search reports undertaken by subscribers on residential and commercial property within the United Kingdom
- sets out minimum standards which firms compiling and selling search reports have to meet
- promotes the best practice and quality standards within the industry for the benefit of consumers and property professionals
- enables consumers and property professionals to have confidence in firms which subscribe to the Code, their products and services
By giving you this information, the search firm is confirming that they keep to the principles of the Code. This provides important protection for you.
The Code's core principles
Search providers which subscribe to the Code will:
- Display the Code logo prominently on their search reports
- Act with integrity and carry out work with due skill, care and diligence
- At all times maintain adequate and appropriate insurance to protect consumers
- Conduct business in an honest, fair and professional manner
- Handle all complaints speedily and fairly
- Ensure that products and services comply with industry registration rules and standards
- Monitor their compliance with the Code
Complaints
If you have a query or complaint about your search, you should raise it directly with the search firm, and if appropriate ask for any complaint to be considered under their formal internal complaints procedure. If you remain dissatisfied with the firm’s final response, after your complaint has been formally considered, or if the firm has exceeded the response timescales, you may refer your complaint for consideration under The Property Ombudsman scheme (TPOs). The Ombudsman can award compensation of up to £5,000 to you if he finds that you have suffered actual loss as a result of your search provider failing to keep to the Code.
Please note that all queries or complaints regarding your search should be directed to your search provider in the first instance, not to TPOs or to the PCCB.
TPOs Contact Details:
The Property Ombudsman Scheme; Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Telephone: 01722 333306
E-mail:
admin@tpos.co.uk
You can also get more information about the PCCB and The Property Ombudsman Scheme from the PCCB website at:
www.propertycodes.org.uk.
Please ask your search provider if you would like a copy of the full search code.
